Shipping policy

Why was I charged a second time to pick up my order?

Some countries charge extra taxes on importing goods, often depending on the value of the goods being imported. When we mark the value on customs forms, we do not include shipping costs, only the cost of the actual item.

Please note that you may be charged taxes upon import of your items. We are also unable to ship your merchandise as a gift (even if you are intending to give the item as a gift to someone else), as we need to follow the rules and fill out each customs form correctly. If we don't fill out the forms properly, we risk having the shipment returned to us or being prohibited from shipping to that country.

 

Can you ship to my address if it is written in a language other than English?

No. Our system cannot process non-English characters, so we aren't able to print the labels in any other language. Our recommendation is that you enter your shipping address pre-translated, or email us the translation so we can make sure it is as accurate as possible.

  

I need to change my shipping address.

To change a shipping address, email hello@dftba.com as soon as you realize the error. Please include the order confirmation number, and the new address in your initial email to expedite the process. We can only update addresses before an order ships, and we are unable to request reroutes of packages once an order has been shipped.

 

Do you ship to my country/school/small town, etc.?

If you have an address able to receive mail/packages shipped from the United States, we can ship your order to you!

Please note that international mail delivery can occasionally be affected by temporary mail disruptions.

 

Is expedited shipping available?

Unfortunately, we’re not able to offer expedited shipping options for the Crash Course Coins.

 

Are tracking numbers available? Why doesn’t my tracking number work?

When your order ships, you will receive a notification. These get snagged by spam folders sometimes, so be sure to take a peek in there if you believe your order should have already shipped. Tracking numbers are only available for domestic customers -- track your shipment at https://www.ups.com/track.

International customers: the number in your shipment email is only a customs ID number. You may not be able to track your package using this number.

 

My order never showed up! Where is it?

If you feel your order is taking too long to get to you, don't worry! Our replacement policy covers lost packages up to 6 months after the order date. For replacements to be sent in the case of a lost package, we will need the shipping address re-confirmed so we know there were no issues in the address that would cause the package to be returned or mis-delivered.

How do you know if the order has indeed been lost? Here are some guidelines:

Domestic Orders

For orders within the continental United States, Alaska, Hawaii, and APO addresses, the delivery estimate is 7-10 business days*. These orders include tracking capabilities with Standard Shipping through Mail Innovations, so you should be able to keep an eye on the package's progress through that. We can issue a replacement or a refund for the items if the tracking for the package has either 1) stalled for 10 consecutive business days, or 2) shows "delivered" but is not found in/on/near the mailbox or door within 1-3 days of being updated to the “delivered” status.
    International Orders

    For international orders, the delivery estimate is 2-6 weeks*. This depends on the distance from the origin point (Montana, USA) and the import/customs regulations and procedures in the destination country. These orders do not include tracking with Standard Shipping through Mail Innovations, so we do not have a way to locate the exact position of the package. We can issue a replacement if you have not received the package after 8 weeks since the shipping date.

     

    * Please note that these shipping timelines may be extended due to information provided by the mail carrier about delays and disruptions in service.